Privacy policy

Privacy Policy


This Privacy Policy explains how Springbank Studio ("we", "us", or "our") collects, uses, shares, and protects your personal data when you use our direct booking website, powered by Smoobu, and when payments are processed securely via Stripe.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are

Springbank Studio
 43 Drift Road, Fareham

Hampshire

PO16 8SZ
 Email: springbankstudio2@gmail.com
 Data Controller: Springbank Studio


2. What Information We Collect

We collect and process the following types of personal data:

  • Identity Data: Full name, title.
  • Contact Data: Email address, phone number, address.
  • Booking Data: Check-in/check-out dates, guest numbers, special requests.
  • Payment Data: Processed by Stripe. We do not store full payment details.
  • Technical Data: IP address, browser type and version, time zone setting, and location.
  • Usage Data: Information on how you use our website.


3. How We Collect Your Data

We collect data from you directly when:

  • You make a booking or enquiry through our Smoobu-powered website.
  • You contact us by phone, email or other means.
  • You browse or interact with our website (cookies and analytics).


4. Lawful Bases for Processing

We process your personal data under the following legal bases:

  • Contract: To fulfil your booking or respond to an enquiry.
  • Consent: Where you have opted in (e.g., for marketing).
  • Legal obligation: To comply with applicable laws and regulations.
  • Legitimate interests: To manage our business and improve services.


5. How We Use Your Data

We use your personal data to:

  • Manage your booking and communicate with you.
  • Take and process secure payments via Stripe.
  • Provide customer support.
  • Comply with our legal obligations.
  • Improve our website and services.


6. Payment Processing via Stripe

All payments are processed by Stripe, a secure third-party payment processor. Stripe collects, stores, and processes your payment information in accordance with its Privacy Policy. We do not store or have access to your full card details.


7. Sharing Your Data

We may share your data with:

  • Smoobu for reservation management.
  • Stripe for payment processing.
  • Regulators or authorities where legally required.

We do not sell your data or share it for marketing purposes.


8. International Transfers

Some of your data may be processed outside the UK (e.g., by Stripe or Smoobu). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.


9. Data Retention

We only retain your personal data for as long as necessary for the purposes we collected it for, including for legal, accounting, or reporting requirements.

Typically, booking records are kept for 7 years to meet tax and legal obligations.


10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Object to processing or request restriction.
  • Data portability (where applicable).
  • Withdraw consent at any time.

To exercise your rights, contact us at springbankstudio2@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.


11. Cookies and Website Analytics

We use cookies to:

  • Remember your preferences and session data.
  • Monitor website performance and usage (e.g., via Google Analytics).

You can set your browser to refuse all or some browser cookies.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.


13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

 Email: springbankstudio2@gmail.com